Terms of Service

These Terms of Service (“Terms”) govern your access to and use of integerdemand.com and the Integer Demand platform (the “Service”), provided by AITECH INTEGRATION LLC, a Florida limited liability company located in Miami-Dade County, Florida, United States (“Integer Demand,” “we,” “us”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Contact: help@integerdemand.com · Legal notices: legal@integerdemand.com

1. The Service

Integer Demand provides decision-support software for demand forecasting, planning, inventory projection, purchase-order calculation, logistics planning, and related workflows. Available features depend on your subscription tier and may change over time.

Some features may be labeled “Beta,” “Early access,” or “Coming soon.” These features are provided as-is, may change or be removed at any time, and are excluded from any warranties or service-level commitments.

2. Eligibility and accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into a contract. The Service is intended for business use.

When you create an account, you agree to:

• Provide accurate information and keep it up to date.
• Keep your login credentials and any 2FA factors secure.
• Promptly let us know about unauthorized access at security@integerdemand.com. See our Trust & Security page.

You are responsible for all activity on your account, including activity by team members you invite.

3. Plans, free trial and billing

a) Plans and pricing

Current subscription tiers, pricing, plan limits and included features are shown on our pricing page. Pricing may change from time to time; pricing changes do not retroactively affect your current paid term.

b) Free trial

Where offered, our free trial currently lasts 7 days and does not require a credit card. Trial terms may change in the future, but will not retroactively affect an active trial. At the end of the trial, access to paid features ends unless you choose a paid plan.

c) Paid subscriptions and auto-renewal

Paid subscriptions are processed through our payment processor, Stripe. By starting a paid subscription, you authorize us and Stripe to charge your selected payment method on a recurring basis (monthly or annually, depending on the plan you choose) at the then-current rate, until you cancel. You can cancel from Settings → Subscription at any time; cancellation takes effect at the end of the current billing period and you keep access until then.

d) Refunds

Except where required by applicable law, fees are non-refundable and we do not provide prorated refunds for partial billing periods. If you believe you were billed in error, contact help@integerdemand.com.

e) Taxes

Listed prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales, use, value-added, withholding or similar taxes related to your purchase, except for taxes based on our net income.

4. Acceptable use

You agree not to misuse the Service. You will not, and will not permit others to:

• Use the Service for any unlawful, infringing, deceptive, or abusive purpose.
• Reverse engineer, decompile, or otherwise attempt to derive source code from the Service, except where this restriction is prohibited by law.
• Scrape, crawl, harvest, or copy content from the Service for purposes other than your own internal business use of the Service.
• Build a competing product or copy the Service's features.
• Interfere with, disrupt, overload, or attack the Service; perform vulnerability or security testing without our prior written permission; or attempt to bypass authentication, authorization, or rate-limiting.
• Access accounts or data that are not yours.
• Upload or transmit malware, harmful code, spam, or content that violates law or the rights of others.
• Submit personal data of third parties without a lawful basis to do so.

We may suspend or terminate accounts that violate these rules.

5. Your data and content

You retain all right, title and interest in the data you upload, submit, or store in the Service or that we retrieve on your behalf through enabled connectors (“Customer Data”). You grant Integer Demand a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and generate outputs from Customer Data solely as needed to provide the Service to you. We do not use Customer Data to train public, general-purpose AI models, and we do not use Customer Data for advertising.

You represent that you have all rights, consents and authority necessary to upload Customer Data to the Service and to grant us the license above. You are responsible for the accuracy, quality and legality of Customer Data and for ensuring you have a lawful basis to process it through the Service.

You may export your Customer Data in CSV format from inside the Service at any time during your subscription. For data retention and deletion details, see our Privacy Policy.

6. AI and decision-support disclaimer

The Service is decision-support software. Forecasts, projections, reorder suggestions, inventory recommendations, AI-generated text, and other outputs (“Outputs”) are estimates based on the data and assumptions provided. They are not guarantees of future demand, sales, supply, lead times, or business results.

You are solely responsible for reviewing Outputs before relying on them for purchasing, inventory, financial, supply-chain, staffing, or other operational decisions, and for the consequences of those decisions. Please don't enter highly sensitive personal information (such as government IDs, payment-card data, or health information) into AI features.

7. Intellectual property

Integer Demand and its licensors own all rights, title and interest in and to the Service, including software, designs, text, graphics, models, and trademarks (including “Integer Demand” and “Integer”), except for Customer Data.

Subject to these Terms and your timely payment of fees, you receive a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your subscription or trial.

8. Third-party services and integrations

The Service relies on third-party providers (such as hosting, databases, payment processing, and AI providers) and may also integrate with third-party services that you choose to connect to your account. Your use of any third-party service is governed by its own terms and policies. We are not responsible for third-party services, including any changes, outages, or data issues caused by them.

By enabling an integration, you authorize Integer Demand to access and exchange data with the connected service using credentials or API keys you provide, and you represent that you have the right to do so. You may disconnect an integration at any time from your account settings.

9. Service availability and changes

We may change, add, remove, suspend, interrupt, delay, or discontinue features of the Service at any time, with or without notice. We may also perform maintenance, updates, and other operational work that may temporarily affect availability. We are not liable for any loss arising from changes to the Service or temporary unavailability.

10. Suspension and termination

We may suspend or terminate your access to the Service:

• If you violate these Terms.
• If required by law or valid legal process.
• To protect the security or integrity of the Service or other users.
• If your subscription payment is past due.

You may stop using the Service at any time by cancelling your subscription. Termination does not relieve you of payment obligations already incurred.

11. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTEGER DEMAND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

We do not guarantee that:

• The Service will be uninterrupted, timely, secure, or error-free.
• Forecasts, AI-generated content, or other Outputs will be accurate, complete, current, or fit for any particular purpose.
• Any specific business, operational, financial, or supply-chain results will be achieved.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTEGER DEMAND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, INVENTORY VALUE, EXCESS OR OBSOLETE INVENTORY, STOCKOUTS, LOST SALES, PROCUREMENT OR PURCHASING DECISIONS, SUPPLY-CHAIN DISRUPTION, OR ANY OTHER OPERATIONAL OR BUSINESS DECISIONS MADE BASED ON OUTPUTS FROM OR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTEGER DEMAND'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID INTEGER DEMAND FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US $500 IF YOU PAID INTEGER DEMAND NOTHING IN THAT PERIOD.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for gross negligence, willful misconduct, fraud, or any non-waivable statutory consumer rights. Some jurisdictions do not allow certain limitations; in those jurisdictions, the limitations above apply to the fullest extent permitted by law.

13. Indemnification

You agree to defend, indemnify and hold harmless Integer Demand, its affiliates, and their respective officers, directors, employees and agents from and against any third-party claims, damages, liabilities, and reasonable expenses (including reasonable attorneys' fees) arising from (a) your Customer Data or your use of it, (b) your use of the Service in violation of these Terms or applicable law, or (c) your infringement or misappropriation of any third-party rights.

14. Enterprise agreements

If you and Integer Demand have entered into a separate written agreement covering your use of the Service (for example, an enterprise order form, master subscription agreement, or signed contract), that separate agreement controls to the extent it conflicts with these Terms with respect to the matters it covers. These Terms continue to apply to anything that separate agreement does not address.

15. Changes to these Terms

We may modify these Terms from time to time. If we make material changes, we will post the updated Terms, update the effective date at the top of this page, and where appropriate provide additional notice (e.g., by email or in-product). Continued use of the Service after the changes become effective constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a formal claim, you and Integer Demand agree to try to resolve the dispute informally for at least 60 days by contacting legal@integerdemand.com with a written description of the dispute, your contact information, and the relief you are seeking.

Except for claims that may be brought in small-claims court and claims for injunctive or equitable relief to protect intellectual property, confidential information, or unauthorized access to the Service, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, by a single arbitrator, in English, conducted by telephone, video, written submissions, or in person in Miami-Dade County, Florida. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

YOU AND INTEGER DEMAND EACH WAIVE ANY RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS.

You may opt out of the arbitration and class-waiver provisions by sending written notice to legal@integerdemand.com with the subject line “Arbitration Opt-Out” within 30 days after first accepting these Terms.

For disputes not subject to arbitration, you agree that any such dispute will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction and venue in those courts.

Nothing in this Section deprives you of the protection of mandatory consumer-protection laws of your country of residence that cannot be derogated from by agreement, and the arbitration and class-waiver provisions do not apply where prohibited by applicable law.

17. Miscellaneous

• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Integer Demand regarding the Service and supersede any prior agreements on the same subject matter, except for any separate written agreement under Section 14.
• Severability: If any provision is held unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
• Assignment: You may not assign these Terms without our prior written consent; we may assign in connection with a merger, acquisition, financing, reorganization, or sale of substantially all of our assets.
• Waiver: Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Independent contractors; no third-party beneficiaries: The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship, and do not create any third-party beneficiary rights.
• Force majeure: Neither party will be liable for any delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control, including natural disasters, government action, civil unrest, internet or telecommunications outages, or upstream provider failures.
• Notices: We may give you notices by email to the address associated with your account or by posting in-product. Legal notices to us should be sent to legal@integerdemand.com.
• Survival: Sections 5, 6, 7, 11, 12, 13, 14, 16 and 17 will survive any termination of these Terms.